These Terms of Service ("Terms") govern your purchases from DoNotAge.org, including DoNotAge® Routine, our DoNotAge® daily sachet subscription ("DoNotAge®", "we", "us", "our"). By placing an order, completing checkout, or maintaining an active subscription, you agree to be bound by these Terms. Our Returns and Refunds Policy forms part of these Terms.
Your agreed price promises apply to your subscription. These Terms do not remove those entitlements.
1. The Subscription
DoNotAge® Routine is sold exclusively on a subscription basis. Each billing cycle delivers a supply of daily sachets to the address on file. Subscriptions renew automatically at the end of each cycle until canceled in accordance with Clause 4. Other products may be bought once or on a subscription where offered; the product page and checkout show which you are buying.
2. Eligibility
You must be at least 18 years of age to subscribe. DoNotAge® is intended for use by healthy adults as part of a balanced lifestyle. DoNotAge® is a food supplement and is not intended to diagnose, treat, cure or prevent any disease.
3. Pricing and Billing
Subscription billing cycles are either every 4 weeks or every year. Exact figures are shown inside your DoNotAge® account in your respective currency. We reserve the right to change subscription pricing on renewal, with notice provided by email at least 14 days before the price change takes effect.
The base DoNotAge® Routine 4-week plan is not an introductory offer: you will never pay more than $203 per cycle (US), £153 (UK), €173 (Europe), CA$277 (Canada) or A$288 (Australia), in your subscription currency. Add-ons and any delivery charge are separate. This per-cycle price promise does not describe the yearly plan total or the Lifetime membership fee. A price-change notice does not override an existing price promise.
We e-mail you a few days before most renewals. Your next payment date is always in My Account; cancel before that date to avoid the charge.
4. Cancellation
You may cancel your subscription at any time via your account dashboard. Cancellation takes effect at the end of the billing cycle in which the cancellation request is received. You will not be charged for subsequent cycles. Canceling does not refund a charge already made. You can restart a cancellation request until Member Support confirms it. Once confirmed, starting again requires a new subscription. The current DoNotAge® Routine plans have no minimum-cycle commitment.
5. Product Formulation
The ingredients within DoNotAge® may change over time, and we are under no obligation to notify subscribers of any such change. The ingredient declaration printed on each shipment reflects the contents of that shipment.
6. Allergens, Medical Conditions and Adverse Reactions
DoNotAge® is not a substitute for medical advice, diagnosis or treatment. If you are pregnant, breastfeeding, taking prescription medication, scheduled for surgery, or under the care of a healthcare professional, consult that professional before beginning or continuing use. Discontinue use immediately and seek medical attention if you experience any adverse reaction.
7. Delivery, Risk and Title
Risk in the goods passes to you on delivery. Title in the goods passes to you on receipt of full payment. Tracking that shows delivery to your address counts as delivery.
8. Refunds, Returns and the NAD+ Guarantee
Refunds and returns are governed by our Returns and Refunds Policy. In summary: once a pouch has been shipped it is not refunded, except for unopened pouches returned within the terms of that policy (refunded less the shipping cost we covered) and claims under our 6-month NAD+ money-back guarantee. Opened pouches cannot be refunded or returned.
We're so confident DoNotAge® works that we guarantee it. Our clinical trials proved that DoNotAge® increases NAD+ levels in humans, and we'll put our money where our research is.
Take DoNotAge® daily for 6 consecutive months. If your NAD+ levels haven't increased, we'll refund every payment you've made.
Claims must meet every requirement set out in section 1.4 of the Returns and Refunds Policy, including lab NAD+ test results taken before you start and after 6 months of continuous daily use. To begin a claim, email hello@donotage.org from the email address registered to your account with your order number, first purchase date and both test results.
9. Chargebacks
Please contact us at hello@donotage.org before contacting your bank. If you raise a chargeback on a valid charge, we will provide your bank with the full record of your order and subscription, as set out in section 1.5 of the Returns and Refunds Policy, and we may close your account.
10. Intellectual Property
The DoNotAge® name and logo, and the proprietary compounds SulforaBoost®, SIRT6Activator® and Nitralis®, are registered or pending trademarks of DoNotAge.org. All clinical research, formulations, branding, copy and imagery are the intellectual property of DoNotAge.org or its licensors. Nothing in these Terms grants you any right or license to use any of the foregoing.
11. Limitation of Liability
Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under applicable law.
Subject to the foregoing, our total aggregate liability to you arising out of or in connection with your use of DoNotAge® shall not exceed the total amount paid by you to us in the twelve months preceding the event giving rise to the claim.
12. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction.
13. Changes to These Terms
We may update these Terms from time to time. The current version is available on request from hello@donotage.org.
14. Contact
DoNotAge.org hello@donotage.org
Email hello@donotage.org or use our contact form.
15. Plans, benefits and gifts
Pause and skip are available in My Account where shown for your plan. A pause stops future renewals until the date you choose or until you resume; a skip moves the next renewal. Neither refunds an order already charged or dispatched. A gap, pause or cancellation breaks the consecutive-use and payment conditions of the NAD+ guarantee.
A yearly plan is paid once a year and the full year's supply is shipped at once. A switch to yearly takes effect on the date and at the price you confirm in My Account. Orders are usually dispatched within 48 hours; this is not a guaranteed arrival date. The yearly unopened-pouch restriction in Part 1 of the Returns and Refunds Policy applies.
Lifetime membership requires an application and approval, is limited to 100 places and is paid in one bank transfer at the quoted price. Included renewals have no further subscription charge and delivery is free to every destination we serve. Separate purchases and add-ons are not included unless expressly stated in your approved offer.
The Family benefit is assigned individually by our team to eligible members. It applies to qualifying purchases and subscription renewals, including delivery where covered by the benefit. The price is shown in My Account. A family relationship alone does not create a benefit, a subscription or a refund right.
Member referrals and the partner program are separate. Referral savings depend on eligible active referred subscriptions and the program rules shown in My Account; they may change when those subscriptions change. Partners must be approved and may earn commission under their partner agreement. Partner links are attributed for 30 days and member referral links for one year, subject to eligibility and the account's existing referrer.
Member credit and rewards are available only under the offer that grants them, including its eligibility and expiry. Credit is personal, is held in its awarded currency and is applied only when you choose it; it cannot buy gift cards or Lifetime membership. It is not a promise of cash payment. A refund restores credit used to its original expiry. Free gifts are supplied only where the qualifying offer's conditions are met.
For a gift subscription, the giver remains responsible for payments. The recipient can manage the delivery and subscription controls available to them. Giving or transferring a subscription does not restart return periods or the first-subscription NAD+ guarantee eligibility.
Gift cards have no expiry and can be used across purchases until their balance is spent, in their own currency, for one-time shop orders only. They cannot pay for subscriptions. An unused gift card is refundable within 14 days of purchase. Keep the code secure and contact Member Support if it is lost. Refunds of orders paid by gift card return to that card up to the amount it paid.