Your questions, answered.

Find help with DoNotAge® Routine, individual supplements, research and your account. Our team is here when you need a more personal answer.

Products and prices

Which prices and products am I seeing?

Choose your payment currency with the currency control. Product pages show the available prices and stock. Checkout shows delivery options and costs for your address before you pay.

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How do I make a one-time purchase or subscribe?

Choose an available purchase option on the product page, add it to your cart and check out securely. One-time purchases work as a guest. Subscription options show their price and renewal frequency before you pay; manage them in My Account.

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Where can I check ingredients and research?

Start with the relevant product page and the label supplied with your product. Science links to ingredient research and reports on the complete DoNotAge® Routine formula, with their methods and limitations.

Read the science hub
Are your products suitable for vegans?

Almost all of our products are vegan. Check the individual product page for its ingredients and dietary suitability.

Check dietary suitability
Are your products manufactured to GMP standards?

Yes. Our products are manufactured to Good Manufacturing Practice standards. Our quality controls support the DoNotAge.org Quality Guarantee.

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What is the DoNotAge.org Quality Guarantee?

Contact Member Support with any product quality concern, wherever you live. Our quality controls support the DoNotAge.org Quality Guarantee. For the DoNotAge® Routine NAD+ money-back guarantee, read the separate claim conditions.

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How can I complete my card payment?

Your card provider may ask you to confirm the payment. Complete that check or contact your provider, then try again. Member Support can help if you need assistance. Keep your full card details private.

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Where can I buy genuine DoNotAge.org products?

Buy directly through this shop to choose genuine DoNotAge.org products.

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Why did I receive extra capsules?

Some packs include extra capsules. Follow the serving instructions on your product label.

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DoNotAge® Routine

What is DoNotAge® Routine?

DoNotAge® Routine combines 15 ingredients in one daily drink. It belongs to the One-A-Day range alongside DoNotAge® Performance; individual supplements are available separately in the shop.

Explore DoNotAge® Routine
How do I change or cancel my subscription?

Manage or cancel your subscription any time in My Account. There you can change your address, flavor or renewal date where offered. You can also pause or skip a 4-weekly plan. If you change your mind, restart from My Account. Your subscription terms set out the details.

Manage your subscription
How do I know DoNotAge® Routine is working?

Explore the research reports for the complete formula, including methods and limitations. Your experience may vary. The NAD+ guarantee requires testing before you start and after six consecutive months of daily use; read the full claim conditions.

Explore DoNotAge® Routine research
How can I take a break from my subscription?

Pause or skip a 4-weekly plan in My Account, or review your cancellation options and subscription terms. Manage your renewals in My Account when you change your daily plan.

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Can referrals cover the price of my DoNotAge® Routine?

Sharing with friends can reduce your renewal price. The saving depends on your eligible referrals and your plan; My Account shows your current benefit. Subscribe only if you can afford the price shown before any future referral savings.

See your referrals
Which purchase options can I choose for DoNotAge® Routine?

Compare the available one-time purchase, 4-weekly plan and yearly plan on the product page. Review the price, renewal frequency and terms before choosing.

Compare DoNotAge® Routine options
Is DoNotAge® Routine suitable for daily use?

Yes. DoNotAge® Routine is designed for daily use, with ingredients in amounts intended for regular, ongoing use. Follow the product label and its guidance.

Read product information
What is in DoNotAge® Routine?

Each sachet contains SIRT6Activator® 1600 mg; Pure NMN 1000 mg; Nitralis® 400 mg; Glycine 2000 mg; TMG 1000 mg; Ca-AKG 800 mg; Trans-Resveratrol 500 mg; Quercetin 400 mg; Magnesium bisglycinate 250 mg; SulforaBoost® 230 mg; CoQ10 200 mg; High molecular weight hyaluronic acid 200 mg; Spermidine 8 mg; Vitamin K2 (MK-7) 120 µg; Vitamin D3 125 µg. Check the product label for the full formulation.

View ingredients and doses
When and how should I take DoNotAge® Routine?

Take one sachet daily with your first meal. Mix it with 400 ml of water in your shaker, shake and enjoy. You can adjust the amount of water to taste.

Meet your daily drink
How does the DoNotAge® Routine money-back guarantee work?

For your first DoNotAge® Routine subscription, take it daily for six consecutive months. Take an NAD+ test before you start and another after six months of continuous daily use. If your levels have not increased, the guarantee provides a refund of your payments subject to all claim conditions. Read the terms and contact Member Support through the contact form to begin a claim.

Read every guarantee condition

Delivery and returns

How much does delivery cost?

Your DoNotAge® Routine subscription ships free to the US, the UK, the EU, Canada, Australia and New Zealand. Other orders qualify for free delivery above the amount set for their destination. Checkout shows the options and exact cost for your address before you pay.

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Where do you deliver?

Choose from the available delivery destinations at checkout. EU orders ship from within the EU customs union, with the full cost paid at checkout. Ask Member Support about your destination if you need help.

Check your destination
How quickly will you dispatch my order?

Orders are usually dispatched within 48 hours. Every delivery is tracked; arrival times vary by destination.

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Can I change an order after placing it?

Contact Member Support as soon as possible before your order ships. We will check whether your change is possible. Manage changes for future subscription renewals in My Account.

Ask about an order change
Which return conditions apply?

You can return unopened shop items within 14 days from delivery of the last parcel in your order. You pay return postage, and the original delivery charge is deducted from the refund. DoNotAge® Routine has separate subscription return rules and the NAD+ guarantee. Contact Member Support before returning anything; use tracked postage. The policy explains the conditions and refund processing times.

Read all return conditions
Can I return a gift card?

An unused gift card is refundable within 14 days. Contact Member Support to arrange it; the returns policy explains the process.

Read gift card return terms

Your member account

Where can I view my member account?

Sign in to see your orders, subscriptions, referrals and details in one place. For help with a purchase, include its order reference in the contact form.

Open your member account
What if I have forgotten my password?

Use password reset for an email-and-password sign-in. For other sign-in options, choose the same method you used to create your account. Member Support can help you regain access.

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What if I have trouble using the website?

Try reloading the page or using another browser. Use the contact form to tell Member Support what happened if you need help. Keep your password and full card details private.

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Still have a question?

Ask us about a product, the research, your subscription or an existing order. We will help you find the right information.

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View all research partners
  • The Alliance for Longevity Initiatives
  • ARDD
  • Aarhus University Hospital Denmark
  • BSRA
  • Bloodo
  • Citrus Labs
  • Imperial College London
  • King’s College London
  • Newcastle University
  • Queen Mary University of London
  • University of Rochester Medicine
  • Teesside University
  • TriHealth
  • TruDiagnostic
  • UNICAMP
  • University of Exeter
  • University of Nottingham
  • University of Birmingham
  • University of Edinburgh
  • University of Glasgow
  • University of Lincoln
  • University of Oxford
  • University of Southampton
  • University of Arizona
  • University of Central Lancashire
  • University of Hertfordshire
  • University of Oslo
  • University of Rochester
  • Washington University in Saint Louis USA
  • Yong Loo Lin School of Medicine
  • LifeLab1
  • University of Southern California
  • University of Auckland
  • Ulster University
  • Evandro Fang Lab
  • The Clock Foundation
  • Rejuvenation Science Institute
  • NO-Age Network
  • National University of Singapore
  • University of Minnesota
  • Texas Tech University